Social media marketing
We answer the comments and direct messages on your Instagram, Facebook and TikTok every working day, in the way your business actually speaks — English, Urdu or Roman Urdu. You agree the rules once: what we can answer, what comes to you, and how complaints are handled in public. Every conversation is logged, so nothing gets lost.
On the Growth package, PKR 35,000 per month. Ad spend, if you run ads, is separate.
Deliverables
Briefly, politely and once, then move it to private messages. Acknowledge the problem in the comment, say who will fix it, and ask for an order or phone number by DM. Arguing under a post in front of Islamabad customers never wins; a calm public reply shows everyone else how you treat people.
Yes, and for most twin-city audiences they should be. People in Rawalpindi and Islamabad often write price kya hai? and expect an answer in the same register. We mirror the language each customer used, keep your spellings consistent across replies, and switch to English or Urdu script whenever that is what they wrote.
Anything that commits money or carries liability: refunds, compensation, medical advice for a clinic, legal opinions for a firm, or a delivery date you have not confirmed. Those go to you or a named staff member under the escalation rules, and we tell the customer honestly that the right person will reply.
Process
STEP 1
We read a month of your old chats and agree how you greet people, which questions we can answer outright and which always come to you.
STEP 2
Refunds, angry customers, anything medical or legal, and anything we are unsure of goes to a named person on WhatsApp with the thread attached.
STEP 3
We work through comments and inboxes every working day and record each conversation, with any lead passed to you.
STEP 4
The weekly report lists what people keep asking, so the answer can move into a post, a highlight or the bio and stop arriving as a DM.
Price
The Growth package includes daily comment and DM replies on one or two platforms; very busy inboxes or replies on a third platform are quoted after we see a typical week.
Growth
PKR 35,000per month
A YouTube channel or business page that is posting but not growing.
These are the questions we get on WhatsApp every week, answered the way we would answer them there.
WhatsApp usOnly for routine questions — opening hours, location, how to order — using the saved replies and keyword prompts the platforms provide. Everything else is answered by a person who has read your reply guide. If you want a proper chatbot on WhatsApp or your website, that is our AI chatbots service.
Not genuine ones. Deleting a real complaint usually makes it louder, often as a screenshot somewhere else. We hide spam, scams, abuse and other people's adverts, and answer honest criticism in the open. If a comment is threatening or defamatory, we screenshot it and pass it to you before acting.
You can, all of them. Replies happen inside your own accounts with delegated access, so the full history stays with you, and the response log is a shared sheet you can open any time. Customer phone numbers and addresses are passed only to you and are not used for anything else.
Related
Library
Next step
Send your link or a two-line description on WhatsApp. We reply with what we would do first and which package fits, usually under 2 hours in working hours.
WhatsApp us
