Review reply template
'Thank you for taking the time to write. We are glad the clinic was helpful. For anything further, please call the clinic directly so we can assist privately.' No mention of diagnosis, treatment or visit details.
Google Business Profile
We set up or claim your own practitioner listing on Google, separate from the hospital's, with the right clinic address, each day's timings, specialty and booking number. Then we post weekly educational updates and help you reply to reviews without disclosing anything about the patient, which matters more for doctors than for any shop.
On the Business bundle package, from PKR 25,000 per month. Ad spend, if you run ads, is separate.
Why it fits
Patients search 'child specialist Rawalpindi timings' or 'gynaecologist near F-8' and choose from the map, often by name. Many consultants have two or three duplicate or outdated listings created by staff or patients, showing an old clinic or a hospital switchboard that never answers. Doctors who sit at different clinics on different days are especially confusing on Maps. A clean practitioner profile is often the first thing a patient sees about you, and reviews on it need careful, confidential replies.
The work
Examples
Illustrative starting points, not results. The audit decides the real first move.
Review reply template
'Thank you for taking the time to write. We are glad the clinic was helpful. For anything further, please call the clinic directly so we can assist privately.' No mention of diagnosis, treatment or visit details.
Sample search phrases
'child specialist Rawalpindi timings', 'female dermatologist Islamabad', 'gynaecologist near F-8', 'ENT doctor Satellite Town', 'consultant physician Blue Area evening clinic'.
Both, if you see patients under your own name. Patients in Islamabad and Rawalpindi increasingly search for a named consultant and expect your timings and clinic. Google allows individual practitioner listings alongside the hospital. Keep yours accurate and linked, so searches for your name do not land on an outdated duplicate.
Briefly, politely and without confirming anything about the person's care. Thank them, invite them to call the clinic privately, and stop there. Doctors in Islamabad who argue the details publicly risk breaching confidentiality. A calm reply reassures future patients more than any defence of the facts would.
Pitfalls
Where
Price
The Business bundle includes your profile set up and posted to weekly; businesses with several branches have each extra location quoted after the audit.
Business bundle
from PKR 25,000per month
A local shop, clinic or service that needs to be findable, not just posted.
These are the questions we get on WhatsApp every week, answered the way we would answer them there.
WhatsApp usGoogle usually expects one listing per location where you see patients. We set up your profile for each regular clinic with its own timings, so patients are not sent to the wrong sector on the wrong day.
We can report reviews that break Google's policies, such as spam or reviews from people who were never patients, but Google decides. Genuine criticism usually stays, and the reply is what we can improve.
Related
Next step
Tell us your business and where you trade. We reply on WhatsApp with the first thing we would change, usually under 2 hours in working hours.
WhatsApp us