AI chatbots

AI chatbots for online sellers in Islamabad and Rawalpindi: one inbox, fewer missed orders

We set up a chatbot that answers the repeat questions across your Instagram DMs and WhatsApp — price, size, colour, delivery time, COD, returns — from a product sheet you control, collects name, address and phone for an order, and hands anything unusual to you, so fewer orders slip through the gaps overnight.

On the Business bundle package, from PKR 25,000 per month. Ad spend, if you run ads, is separate.

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Why it fits

Why ai chatbots matters for online sellers

Orders land in Instagram DMs, post comments, WhatsApp and Daraz chat at once, and one gets missed every day. Most messages ask the same handful of things, often late at night when buyers browse and sellers sleep. A bot that answers those instantly, takes the address and confirms COD terms keeps the buyer from drifting to the next seller. It has to stay honest — quoting only from your sheet, never inventing stock — and pass anything tricky to a person.

The work

What we run for online sellers

A product sheet with prices, sizes, colours, stock status, delivery times by city and return terms, which the bot answers from.
Order capture: the bot collects name, full address, phone and product choice, then sends a summary for the buyer to confirm.
Handover rules for complaints, custom requests, bulk orders and anything not covered by the sheet.
Answers in English and Roman Urdu, matching how buyers actually type.
A weekly review of chats to correct wrong answers and add new questions.

Examples

Where we would start

Illustrative starting points, not results. The audit decides the real first move.

A late-night exchange

Buyer: 'Yeh black wala available hai? Lahore delivery?' Bot: 'Ji, black available hai. Lahore mein aam tor pe 3 se 4 din. COD hai. Order ke liye naam, poora address aur number bhej dein.'

Handover message

'Yeh baat hum seller se confirm kar ke batate hain — subah 10 baje tak jawab aa jayega. Aap ka sawal note kar liya hai.'

Can a chatbot take orders from Instagram DMs?

Yes, for standard products. It can answer price, size and delivery questions, collect the buyer's address and phone, and send a summary to confirm. Sellers in Islamabad and Rawalpindi still need a person to check stock and handle exceptions, but the bot catches late-night buyers who would otherwise wait until morning.

Will a chatbot reduce fake COD orders?

It can help a little, by confirming the address, phone and order summary in writing and asking the buyer to reply 'confirm'. It cannot stop someone set on refusing. Pair it with a pre-dispatch check and track refusals by city to see where the real problem lies.

Pitfalls

Common mistakes with ai chatbots

Letting the bot claim stock that ran out yesterday because nobody updated the sheet.
No human fallback, so complaints loop endlessly with a bot.
Using a bot to send unsolicited messages, which can get accounts restricted.

Where

Where online sellers cluster in the twin cities

Price

What does ai chatbots for online sellers cost?

The Business bundle covers building and maintaining a website chatbot; chatbot platform or AI usage fees are paid by you, and multi-channel setups are quoted after the audit.

Business bundle

from PKR 25,000per month

A local shop, clinic or service that needs to be findable, not just posted.

Website built and hosted
Google Business Profile set up and posted to weekly
Social media management on 1-2 platforms
Local SEO for Islamabad or Rawalpindi
Monthly report on WhatsApp

Month to month. Cancel any time.
Ad spend is separate and paid straight to the platform. We never mark it up.
No setup fee, no hidden charges.
Prices are in PKR and include everything listed.

Compare every package

Questions about ai chatbots for online sellers

These are the questions we get on WhatsApp every week, answered the way we would answer them there.

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Which package covers a chatbot?

AI chatbots sit with the Business bundle. A bot on one or two channels fits within it; connections to Daraz, your store or courier systems are scoped and quoted separately.

Does it work on WhatsApp?

Yes, through the WhatsApp Business API via an approved provider, which has its own messaging charges paid to that provider. Instagram DMs are handled through Meta's own tools.