Glossary · messaging-automation
What is Quick replies?
Quick replies are saved message shortcuts in the WhatsApp Business app (and in most shared inboxes) that let you insert a full prepared answer by typing a forward slash and a short keyword. '/price' might insert the full price list, '/location' the address with a Maps link, '/timing' the opening hours. They save time on the questions every business answers dozens of times a day and keep answers consistent across staff. The risk is sounding robotic: a pasted block of text in reply to a specific question feels careless. The best quick replies are short, written in the way customers write, and edited slightly before sending.
What does Quick replies mean for a business in Pakistan?
The first three questions in most Pakistani WhatsApp chats are price, location and whether delivery or COD is available. Saving clear Urdu and Roman Urdu versions of those three alone can cut a busy twin-city shop's typing time substantially and keep night staff answering correctly.
A worked example
A hypothetical cake shop in Chaklala sets '/eid' to: 'Eid orders 2 din pehle confirm karein. Delivery Rawalpindi aur Islamabad dono. Advance JazzCash ya Easypaisa par.' Staff paste it, then add one personal line about the cake the customer asked for.
Terms that go with this one
These come up in the same conversations and are worth reading together.
- 24-hour customer service window24 ghante wali windowThe customer service window is the 24-hour period that opens on the WhatsApp Business Platform each time a customer sends a business a message.…
- Click-to-WhatsApp adsWhatsApp wala adClick-to-WhatsApp ads are Facebook and Instagram ads whose button opens a WhatsApp chat with the business instead of a website. In Ads Manager they…
- WhatsApp catalogueWhatsApp catalogA WhatsApp catalogue is a product or service menu attached to a WhatsApp Business profile, where each item has photos, a price, a description and…
- Chatbot handoverbot se insaan takChatbot handover, also called human handoff, is the moment a chatbot stops answering and passes the conversation to a person, ideally with the full…
- Call to actionCTA / call to actionA call to action is the instruction telling someone the exact next thing to do. It is both the button and the sentence, and vague ones cost real…
Quick replies — quick answers
What does Quick replies mean?
Quick replies are saved message shortcuts in the WhatsApp Business app (and in most shared inboxes) that let you insert a full prepared answer by typing a forward slash and a short keyword. '/price' might insert the full price list, '/location' the address with a Maps link, '/timing' the opening hours.
Quick replies ko Urdu mein kya kehte hain?
کوئک ریپلائز — though in practice almost everyone in Pakistan says "quick reply". The first three questions in most Pakistani WhatsApp chats are price, location and whether delivery or COD is available.
Why does Quick replies matter for a business in Pakistan?
The first three questions in most Pakistani WhatsApp chats are price, location and whether delivery or COD is available. Saving clear Urdu and Roman Urdu versions of those three alone can cut a busy twin-city shop's typing time substantially and keep night staff answering correctly.
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