Glossary · chatbots
What is Chatbot handover?
Chatbot handover, also called human handoff, is the moment a chatbot stops answering and passes the conversation to a person, ideally with the full chat history and what it has already learned about the customer. Good handover is triggered by clear rules: the customer asks for a human, the bot does not understand twice, the topic is sensitive such as a complaint or refund, or the lead is qualified and ready to buy. It also needs someone actually available, or a clear promise of when they will be. A bot that never hands over frustrates people; one that hands over everything is just an expensive greeting.
What does Chatbot handover mean for a business in Pakistan?
Pakistani customers type 'insaan se baat karni hai' or 'call kar lein' early and often, especially for bigger purchases. A twin-city chatbot should recognise these phrases in Urdu, Roman Urdu and English, and outside office hours say plainly when a person will reply.
A worked example
Suppose an Islamabad dental clinic's WhatsApp bot answers timings, location and general fee ranges, then collects name and preferred day. If the patient mentions pain or swelling, or types 'doctor se baat', the bot stops and alerts the receptionist with the chat summary: 'New patient, toothache since Monday, prefers evening.'
Terms that go with this one
These come up in the same conversations and are worth reading together.
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- Lead qualificationlead qualify karnaLead qualification is the process of sorting enquiries into those worth a salesperson's time and those that are not, ideally as early and cheaply as…
Chatbot handover — quick answers
What does Chatbot handover mean?
Chatbot handover, also called human handoff, is the moment a chatbot stops answering and passes the conversation to a person, ideally with the full chat history and what it has already learned about the customer. Good handover is triggered by clear rules: the customer asks for a human, the bot does not understand twice, the topic is sensitive such as a complaint or refund, or the lead is qualified and ready to buy.
Chatbot handover ko Urdu mein kya kehte hain?
چیٹ بوٹ سے انسان کو منتقلی — though in practice almost everyone in Pakistan says "bot se insaan tak". Pakistani customers type 'insaan se baat karni hai' or 'call kar lein' early and often, especially for bigger purchases.
Why does Chatbot handover matter for a business in Pakistan?
Pakistani customers type 'insaan se baat karni hai' or 'call kar lein' early and often, especially for bigger purchases. A twin-city chatbot should recognise these phrases in Urdu, Roman Urdu and English, and outside office hours say plainly when a person will reply.
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