WhatsApp quick reply
/hall — 'Our family hall seats up to 30 and needs booking a day ahead. Please send date, time and number of guests, and we will confirm here within the hour during opening times.' (Capacity is illustrative.)
WhatsApp marketing
We move your bookings onto one WhatsApp Business number instead of three staff phones, set quick replies for menus, hall capacity and directions, label every chat by date and party size, and build an opt-in broadcast list of families who ate with you, so the Wednesday deal reaches them directly and no delivery app takes a cut.
On the Business bundle package, from PKR 25,000 per month. Ad spend, if you run ads, is separate.
Why it fits
Big bookings — rukhsati dinners, office farewells, a birthday for twenty-five — arrive as voice notes on the manager's phone, the owner's phone and the cashier's phone, and two of them get promised the same hall. That single problem costs restaurants more goodwill than any bad review. WhatsApp is already where twin-city families plan dinner, so the fix is structure, not a new app: one number, labels per booking date, a confirmation message, and a broadcast list of people who chose to hear from you. A table booked directly is worth far more than the same food sent out through an app.
The work
Examples
Illustrative starting points, not results. The audit decides the real first move.
WhatsApp quick reply
/hall — 'Our family hall seats up to 30 and needs booking a day ahead. Please send date, time and number of guests, and we will confirm here within the hour during opening times.' (Capacity is illustrative.)
Broadcast we would test
Wednesday, 4pm: 'Aaj raat family platter sirf dine-in par. Table ke liye bas time aur log batayein.' One photo of the platter, nothing else.
Put every booking on one WhatsApp Business number, label each chat with the date and party type, and send a written confirmation before treating it as booked. Restaurants in Saddar and Blue Area that switch from three phones to one labelled inbox usually find the clashes simply stop.
Yes, if people opted in. A broadcast only reaches contacts who saved your number, and sending to people who never asked gets you reported. Ask at the table or on the bill: 'Save our number for weekday deals.' A smaller list that wants your Tuesday offer beats a large one that blocks you.
Pitfalls
Price
The Business bundle covers setting up and maintaining WhatsApp Business; if you move to the API, any Meta messaging charges are paid to Meta directly.
Business bundle
from PKR 25,000per month
A local shop, clinic or service that needs to be findable, not just posted.
These are the questions we get on WhatsApp every week, answered the way we would answer them there.
WhatsApp usMost single-branch restaurants do not. The free Business app with labels, catalogue and broadcast lists covers bookings well. The API makes sense with several branches or a team answering at once, and we will say so if you reach that point.
Your floor manager, ideally, because only the restaurant knows which tables are free. We set up the replies, labels and templates so a reply takes seconds, and we can cover routine questions during agreed hours.
Related
Next step
Tell us your business and where you trade. We reply on WhatsApp with the first thing we would change, usually under 2 hours in working hours.
WhatsApp us