An after-hours message
'The clinic is closed. If you have chest pain, breathlessness, fainting or sudden weakness, go to the nearest emergency department now. Do not wait for our reply. Other questions are answered in clinic hours.'
WhatsApp marketing
We set up WhatsApp for your cardiology practice around long-term care: follow-up reminders, an opt-in channel with medicine and Ramadan guidance, quick replies for timings, tests and Sehat card questions, and an after-hours message that sends chest pain straight to emergency care. No diagnosis happens by chat.
On the Business bundle package, from PKR 25,000 per month. Ad spend, if you run ads, is separate.
Why it fits
Cardiology patients need years of follow-up, and many stop their statin or blood thinner the moment they feel fine. Gentle reminders keep them coming back, which is good care and a steady practice at once. Ramadan brings a flood of identical questions about medicine timing, and answering each privately eats the day. Sehat Sahulat card questions frustrate reception. A well-organised WhatsApp setup handles routine questions consistently and makes sure urgent symptoms never sit in an unread chat overnight.
The work
Examples
Illustrative starting points, not results. The audit decides the real first move.
An after-hours message
'The clinic is closed. If you have chest pain, breathlessness, fainting or sudden weakness, go to the nearest emergency department now. Do not wait for our reply. Other questions are answered in clinic hours.'
A follow-up reminder
'Assalam o alaikum. It has been three months since your last visit with the doctor. Reply 1 to book a review this week or 2 for next week.'
By labelling patients by follow-up interval and sending short reminders a few days before each review, with an easy way to reschedule. For a practice in Blue Area or Satellite Town, that keeps long-term patients on track and reduces the cases where someone returns years later after quietly stopping their medicines.
An automatic reply should say plainly that chest pain, breathlessness or fainting mean going to an emergency department immediately, not waiting for a message. For Islamabad and Rawalpindi patients, naming the nearest cardiac emergency helps. The chat is never a substitute for urgent care.
Pitfalls
Where
Price
The Business bundle covers setting up and maintaining WhatsApp Business; if you move to the API, any Meta messaging charges are paid to Meta directly.
Business bundle
from PKR 25,000per month
A local shop, clinic or service that needs to be findable, not just posted.
These are the questions we get on WhatsApp every week, answered the way we would answer them there.
WhatsApp usBoth have uses. A Channel suits general guidance, Ramadan tips and awareness days, and followers' numbers stay private. Broadcast lists suit personal reminders to patients who saved your number and agreed. We set up whichever fits.
We build the system and templates. Routine replies can be handled by your reception; clinical questions always go to the cardiologist. If you want us on first-line replies, that is scoped separately.
Related
Next step
Tell us your business and where you trade. We reply on WhatsApp with the first thing we would change, usually under 2 hours in working hours.
WhatsApp us