01
Size answered first
Most lost orders are size problems. Teach people to measure their foot at home in centimetres, then post the chart every week so the answer is already on the page before anyone asks.
- Measure your foot with a scale and a piece of paper — 40 seconds, no talking
- Size chart card: our 41 equals this many centimetres
- Stock check post: sizes still available in the three best-selling articles

